At Al SiddiqnSons, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions below.

1. Return & Exchange Window

• Customers may request a return or exchange within 1 day (24 hours) of receiving the product.

• After 24 hours, returns or exchanges will not be accepted.

2. Eligibility Criteria

To qualify for a return or exchange, the item must be:

• Unused and undamaged

• In original packaging

• In the same condition as delivered

• Accompanied by proof of purchase (receipt/order confirmation)

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom-made or made-to-order furniture

• Items damaged due to misuse, improper handling, or after delivery

• Items without original packaging

• Clearance, sale, or discounted items (unless defective)

4. Exchanges

• Exchanges are allowed only for items that meet the return conditions.

• Customers may exchange for another product or upgrade by paying the price difference.

5. Refunds

Refunds (if approved) will be processed:

• Through the original payment method

• Within 5–7 working days

• Delivery charges are non-refundable

If the product is found used, damaged, or altered, the return will be rejected.

6. Defective or Wrong Item Delivered

If you received:

• A defective item

• A damaged item

• The wrong product

Please contact us within 1 day with unboxing pictures/videos.
We will arrange a replacement or exchange at no additional cost.

7. Return Process

To start a return or exchange:

1. Contact us within 24 hours

2. Provide order number + images/videos of the item

3. Wait for confirmation from our team

4. Return pickup or branch drop-off will be arranged based on your location

8. Contact Us

For return or exchange requests, contact:

📞 0310 7740763
📧 info@alsiddiqnsons.com

Branches:
📍 Al SiddiqnSons – Shalimar Link Road Branch
📍 Al SiddiqnSons – Saddar Bazar Lahore Cantt Branch